Refund
Any refund request should be reported within 03 days in writing with proof from the respective service provider.
Partial refunds received in writing with proof within 03 days will be verified from the service provider, if any amount is partially refundable or totally non-refundable. Such cases will be processed after confirmation from the service provider and will be final and binding. Under no circumstances can an agent deduct payment from an invoice either partial or in total without written approval from CBS Holidays Co., Ltd.
Refunds will be processed within a period of 15 days only; no further claims will be considered after a refund case is finalized and paid.
Liability
CBS Holidays Co., Ltd. is not itself a provider of accommodation, ground services, tours or any services provided; nor does it control the third parties who provide such services in connection with arrangements offered within the booking system.
CBS Holidays Co., Ltd. does not accept and hereby excludes all liabilities for the acts or omission whether negligent or otherwise of airlines, coach operators, tour operators, cruise / excursion companies, hoteliers or any person providing services in connection with the requested bookings made herewith.
CBS Holidays Co., Ltd. further accepts no liability for any loss or damage caused by events beyond its control, where the featured properties and services in this agreement are booked by the agent and do not meet the expectations of your customers.
CBS Holidays Co., Ltd. shall not be liable for and shall be indemnified by the agent in respect of any loss either direct or indirect third-party claim suffered because of any incorrect or incomplete booking confirmed by the system.
Complaints and Claims
All complaints are governed by the Liability clause (above) within the system, however all complaints should be lodged immediately with the provider of the service and also lodged with CBS Holidays Co., Ltd. who will earnestly endeavor to resolve or clarify such complaints without any liability.
All complaints should be reported immediately to the service provider, Hotelier, Supplier during guest stay, failure to do this would result in CBS Holidays Co., Ltd. ignoring the complaint.
In any event, CBS Holidays Co., Ltd. should be notified of all complaints within in 03 days of the event-giving rise to the complaint.
The agent shall bear full responsibility in an event the customer acts abnormally or displays antisocial behavior. CBS Holidays Co., Ltd. or its designated Service provider reserves the right to immediately cancel the customer stay and the agent will be charged for any amounts arising for the delinquent behavior of the customer which may be subject to a claim by a third party.